All Refunds will be issued as a CREDIT VOUCHER redeemable within three (3) months of date of issue, non transferable, not redeemable for cash and can be used for camping fees, day riding fees or in the shop.
Refunds will only be issued if your bike won't start and you notify staff in the office as soon as possible. Generally within one hour of arrival.
Refunds will not be issued for breakdowns after a period of riding or simply for going home early.
No refunds will be issued for weather related departures unless the bike has not been started or ridden.
Refunds will not be given to those individuals that are removed/asked to leave the property for dangerous or unruly behaviour.
Some circumstances may allow a refund by staff discretion.